Terms and Conditions
Last updated: 14th June 2026
These Terms and Conditions ("Terms") govern your access to and use of Move Online (the "Service") ("we", "us", "our").
The Service is designed to help coaches move their coaching business online and grow their online business. We provide software tools, AI features, and learning resources to assist you, but we do not guarantee any particular business, financial, or other outcome (see clause 13).
This Service is offered for business use only.
By creating an account, accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
1. Definitions
| Term | Definition |
|---|---|
| Account | means the account you register to access the Service. |
| Content | means any data, text, files, or other material you upload to, or generate using, the Service. |
| AI Features | means any features of the Service that use artificial intelligence, machine learning, or large language models. |
| User, you, your | means the individual or entity using the Service. |
| Plan | means the subscription tier and associated features you select and pay for, as described at the point of purchase. |
| Usage Credits, Credits | means the allowance of credits associated with your Plan that may be consumed when you use metered features of the Service, including AI Features, as further described in clause 8. |
| Free Tier | means access to the Service provided to a User free of charge and not under a paid Plan. |
| Paying User | means a User on a paid Plan. A User accessing the Service under a coupon, voucher, trial, or promotional code that grants a free or discounted period is treated as a Paying User (not a Free Tier User) for the purposes of these Terms, including in respect of credit replenishment, auto-renewal, and cancellation. |
2. Eligibility and Account
2.1 You must be at least 18 years old and capable of forming a binding contract to use the Service.
2.2 You must provide accurate, current and complete information when registering and keep it up to date.
2.3 You must notify us immediately of any unauthorised use of your Account.
3. Account Sharing and Credentials
3.1 Your Account is personal to you and is licensed for use by a single named user only. You must not share, sell, transfer, sublicense, or otherwise make your Account or login credentials available to any other person.
3.2 You must keep your login credentials confidential and secure, and must not disclose them to, or allow them to be used by, any third party.
3.3 You are responsible for all activity carried out under your Account, whether or not authorised by you, including any activity resulting from your sharing or failing to secure your credentials.
3.4 For multi-user access, you must purchase a Plan that expressly permits multiple users.
3.5 We may suspend or terminate your Account, without refund, if we reasonably believe your credentials are being shared or used by more than one person in breach of this clause.
4. Licence to Use the Service
4.1 Subject to these Terms and, where applicable, payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes.
4.2 This licence does not grant you any ownership rights in the Service or its underlying software, which remain our property or that of our licensors.
5. Acceptable Use
5.1 You must not:
(a) use the Service for any unlawful, fraudulent, or harmful purpose;
(b) attempt to gain unauthorised access to the Service, its systems, or networks;
(c) reverse engineer, decompile, or disassemble any part of the Service except to the extent permitted by law;
(d) introduce viruses, malware, or other harmful code;
(e) use the Service in a way that could damage, disable, overburden, or impair it;
(f) resell, sublicense, or otherwise commercially exploit the Service without our written consent;
(g) use the Service to create, upload, generate, store, or distribute any content that is unlawful, harmful, defamatory, obscene, infringing, harassing, discriminatory, or that promotes or facilitates illegal activity.
5.2 Educational and course materials. Your Plan grants you a personal, non-transferable, revocable licence to access and view the educational resources, videos, course materials, and other content we provide through the Service for your own use while your subscription or access is active. This access ends when your Plan ends. You may make reasonable personal use of the materials (such as taking your own notes) but you must not:
(a) redistribute, share, publish, sell, or otherwise make the materials available to any other person or outside your Account;
(b) download, copy, record, or reproduce the materials except where we expressly provide a download option for your own personal use; or
(c) circumvent or attempt to circumvent any access or download restrictions we apply to the materials.
6. AI Features
6.1 The Service includes AI Features. These AI Features are powered by third-party artificial intelligence providers, and the underlying models, systems, and outputs are operated and controlled by those third parties, not by us. Outputs from AI Features are generated automatically and may be inaccurate, incomplete, false, misleading, biased, out of date, or unsuitable for your purposes, and may include statements, recommendations, or advice that are wrong or unlawful. AI output does not constitute professional advice (including legal, financial, medical, or other regulated advice). You are solely responsible for reviewing, verifying, and independently assessing any output before relying on or acting on it.
6.2 To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, any AI output, including where that output is false, misleading, inaccurate, or recommends or describes unlawful conduct. We do not control, and are not responsible for, the AI models or systems provided by third parties. Your use of AI Features may also be subject to the relevant third-party provider's terms. This clause is subject to clause 14.1.
6.3 You must not attempt to circumvent, bypass, manipulate, or otherwise defeat any safety, content, or operational restrictions of the AI Features, including (without limitation) any attempt to "jailbreak" the AI Features, extract system prompts, or induce the Service to produce restricted, prohibited, or harmful output.
6.4 You must not use AI Features to generate unlawful, infringing, defamatory, or harmful content.
6.5 We may suspend or terminate your access to AI Features (or the Service) if we reasonably believe you have breached this clause.
7. Your Content and Third-Party Data
7.1 You retain ownership of your Content. You grant us a worldwide, royalty-free licence to host, store, process, and transmit your Content solely as necessary to provide the Service.
7.2 You are solely responsible for your Content and for ensuring you have all necessary rights to upload and use it.
7.3 Where your Content contains personal data or other information relating to any third party, you must obtain that person's consent (or otherwise have a valid lawful basis) before uploading it to the Service. You warrant that you have done so, and you will indemnify us against any claim arising from your failure to obtain such permission.
7.4 You must not upload Content that is unlawful, infringes the rights of others, or breaches any applicable law.
8. Fees and Payment
8.1 Clauses 8.2 to 8.9 apply only to Paying Users. Free Tier access is provided without charge and is not subject to fees, billing cycles, or renewal, but remains subject to all other provisions of these Terms.
8.2 You agree to pay all fees applicable to your chosen Plan as set out at the point of purchase.
8.3 Fees are payable in advance and are non-refundable except as set out in clause 9.
8.4 We may change our fees on 30 days notice. Changes will not affect the current billing period.
8.5 Subscriptions renew automatically each month until cancelled. By subscribing, you authorise us (or our payment processor) to charge your payment method the applicable fee at the start of each billing period, until you cancel.
8.6 You may cancel at any time via your account settings. Cancellation takes effect at the end of your current billing period. You will retain access until then, and you will not be charged for the following period.
8.7 Cancelling stops future renewals but does not entitle you to a refund of fees already paid for the current or any prior period (see clause 9).
8.8 If a renewal payment fails, we may retry the charge and/or suspend or terminate your Account.
8.9 We will give you at least 30 days notice of any change to your recurring fee before it takes effect. If you do not wish to accept the change, you may cancel before the next renewal.
8.10 The Service operates on a usage credit system. Each Plan, including any Free Tier, comes with an allowance of Usage Credits which apply to metered features (including AI Features). Details of the Credit allowance for your Plan are set out at the point of purchase or sign-up.
8.11 Usage Credits are replenished as follows:
(a) for users on a Free Tier, on the 1st day of each calendar month at 00:00 UTC; and
(b) for Paying Users, at the start of each billing cycle, upon successful payment of the applicable fee.
8.12 Unused Credits do not roll over. Any Credits remaining at the end of a replenishment period expire and are replaced by the new allowance.
8.13 If you use all of your Credits before the next replenishment, you will be unable to create new outputs using metered features (including AI Features) until your Credits are replenished. You will continue to be able to access your existing history and to use unmetered, non-AI features.
8.14 We may change the Credit allowances, replenishment amounts, or the features to which Credits apply at any time. For Paying Users, we will give at least 30 days notice of any material reduction before it takes effect, in accordance with clause 8.9, and you may cancel before the next renewal if you do not accept the change.
9. Cancellation and Refunds
9.1 The Service consists of digital content and/or digital services supplied to you immediately upon purchase.
9.2 No refunds. Once performance of the Service has begun, no refunds are given for fees already paid, except where required by law.
9.3 If you are a consumer, you would ordinarily have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By purchasing and accessing the Service, you expressly request that we begin supplying the Service immediately and you acknowledge that you will lose your right to cancel once supply has begun. Supply is treated as beginning immediately on purchase.
9.4 Nothing in these Terms affects your statutory rights as a consumer, including rights in respect of services that are not provided with reasonable care and skill.
9.5 This clause 9 applies to Paying Users. As no fee is payable for Free Tier access, no right of refund arises in respect of it.
10. Availability and Maintenance
10.1 We aim to keep the Service available but do not guarantee uninterrupted or error-free operation.
10.2 We may suspend the Service for maintenance, updates, or security reasons, and will try to give reasonable notice where practicable.
11. Intellectual Property
11.1 All intellectual property rights in the Service, including software, design, and branding, belong to us or our licensors.
11.2 You must not use our trade marks or branding without our prior written consent.
12. Warranties and Disclaimers
12.1 The Service is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, conditions, and terms not expressly set out in these Terms, whether express or implied by statute, common law, or otherwise.
12.2 We do not warrant that the Service will meet your requirements or that any output (including AI output) will be accurate, complete, lawful, or fit for any particular purpose. You rely on any AI output entirely at your own risk.
13. No Guarantee of Results
13.1 The Service is intended to assist you in moving your coaching business online and growing your online business. The success of your business depends on many factors outside our control, including your own efforts, skills, market conditions, and how you use the Service.
13.2 We make no representation, warranty, or guarantee that use of the Service will result in any particular outcome, including any level of income, revenue, profit, customer growth, audience size, sales, or business success. Any examples, case studies, testimonials, or figures we provide are illustrative only and are not promises or guarantees of your results.
13.3 To the fullest extent permitted by law, we are not liable for any failure to achieve any expected or hoped-for result from using the Service. This clause is subject to clause 14.1.
14. Limitation of Liability
14.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by law.
14.2 Subject to clause 14.1, we shall not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data or information;
(c) loss of anticipated savings;
(d) loss of business opportunity, goodwill, or reputation;
(e) any indirect or consequential loss.
14.3 Subject to clause 14.1, our total aggregate liability arising out of or in connection with these Terms shall not exceed:
(a) for a Paying User, the greater of
(i) the total fees paid by you in the 12 months preceding the event giving rise to the liability, or (ii) £129; and
(b) for a Free Tier User, £129.
14.4 You are responsible for keeping your own backups of your Content.
15. Force Majeure
15.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including (without limitation) acts of God, war, terrorism, civil unrest, epidemic or pandemic, failure of utilities or telecommunications networks, internet or hosting provider failures, cyber-attacks, governmental action, or industrial disputes.
16. Suspension and Termination
16.1 We may suspend or terminate your access to the Service immediately on written notice if you commit a material breach of these Terms. Where the breach is capable of remedy, we will give you at least 14 days' written notice to remedy it, and will only suspend or terminate if you fail to do so within that period. Where the breach is not capable of remedy, or involves unlawful use, fraud, a security risk, or a breach of clauses 5 or 6, we may suspend or terminate immediately without a cure period.
16.2 You may stop using the Service and close your Account at any time, subject to clause 9 (no refunds).
16.3 On termination, your right to use the Service ceases. We may delete your Content after 30 days, and you are responsible for exporting it beforehand.
17. Data Protection
17.1 We process personal data in accordance with the UK GDPR and the Data Protection Act 2018, as described in our Privacy Policy.
18. Changes to These Terms
18.1 We may update these Terms from time to time. Where a change is material, we will notify you within the Service and require you to review and accept the updated Terms before you continue to use it. You will not be able to continue using the Service until you have accepted the updated Terms. If you do not wish to accept a material change, you may decline and cancel your Account in accordance with clause 8.6, and you will not be charged for any subsequent billing period. For non-material changes, we will notify you within the Service, and your continued use after the changes take effect constitutes acceptance.
19. General
19.1 These Terms constitute the entire agreement between you and us regarding the Service.
19.2 If any provision is found to be unenforceable, the remaining provisions continue in full force.
19.3 Our failure to enforce any right or provision is not a waiver of it.
19.4 You may not assign or transfer your rights under these Terms without our consent. We may assign our rights on notice to you.
20. Governing Law and Jurisdiction
20.1 These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales.
20.2 The courts of England and Wales have exclusive jurisdiction.